Puts me on hold, disconnects, doesn't call back. Second person I explain again, give them my number and beg them to call back if we get disconnected somehow. First call, I explain the situation, they place me on hold and then disconnect. It's been a week now and I haven't heard anything, so I call back. I call up Best Buy, they tell me they'll launch an investigation and get back in 2 business days. Even though I have everything documented through tracking numbers and emails Best Buy sent me within the return window that it was processing and their factory had it. Nearly a month later, the package arrives back at my doorstop and they say they can't accept the return because the return attempt was made. I call after like two weeks to ask where it is and they assure me it's processing and be patient because of the COVID delays. We send everything off within the return window. We ordered an Apple Watch but wanted to return it for the bigger one. Yup I'm having a terrible experience too. we're not really sure?" and even though we sent you an e-mail saying you could switch to in-store pickup or cancel altogether, you actually can't do either because we've marked it "Ready for carrier" (who, by the way, is also Best Buy) but we have no tracking information to give you or anything to show you that we're actually doing anything at all. My question is: Why does Best Buy have the right to change my order from "It arrives tomorrow" to "Maybe sometime within the next two weeks, but eh. If not, it will be cancelled."Īnd what if I'm not okay with giving Best Buy a several hundred dollar loan for nearly half a month? "If the tablet isn't delivered in 2 weeks (!!), the order will be automatically cancelled." It's waiting for the carrier to pick it up." Okay, switch me to in-store pickup (even though I specifically chose delivery so I wouldn't have to go to a physical location). Got the "Your order is delayed" e-mail from Best Buy, which says if the delay isn't acceptable I can switch to order to in-store pickup or cancel the order. I ordered under the promise of next-day and you're late by several days. ![]() We're working on shipping it to you within the next few days." Now, remember, the tablet is in stock at EVERY location near me, and Best Buy- not UPS or USPS is the carrier. The only information given by Best Buy is "This item has been delayed. I've been given no delivery date, no tracking information, no idea where my order is. So, I'm now on day 4 of waiting for my "Get it tomorrow" order, and I've had enough. Okay, no big deal, right? Contact customer service and they tell me the carrier is "Best Buy Delivery" and the item is currently "Packaged" and "Awaiting Carrier Pickup."įine. I choose next-day, and they miss the scheduled delivery. The tablet is in stock at multiple locations near me. My options were: Next-Day Delivery for free, or 2-day delivery for free. When did Best Buy's customer service become so shitty?
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